In the estimate process the Estimator/Adjustor inspects and then enters in the proper info into the estimating software. The info then compiled into an estimate that will determine the cost of repairs. Keep in mind that not all damages are seen while being inspected. The hidden damage is estimated after the vehicle is disassembled.
When the estimate is completed the Insurance Company will then review the estimate and negotiate on the price and the procedures required in repairing the vehicle. The Insurance Company will then determine if the vehicle is repairable or is beyond repair. When the Insurance Company approves the initial estimate, then the vehicle begins the repair process.
During the disassembly process hidden damages are often found. This requires scheduling the insurance company to re-inspect and order additional parts. The repair process can only begin when the shop receives all of the required structural parts. Availability of parts is checked and necessary parts are ordered in a timely manner so that repairs can begin.
In the structural repair area, the body must be returned to factory specifications. In order to do this the technician will use a computer based measurement system to analyze the frame of your vehicle and assure accurate repair for customer satisfaction.
In the Body Repair department, the technician replaces the exterior panels and all metal finishing that is required. Sheet metal is installed and aligned before the vehicle goes to the paint preparations department.
The paint preparation is a very important step in the refinishing process. The technician prepares the panels to paint, primes and seals to assure good adhesiveness for when the top color and clear coat are applied to the vehicle.
In the reassembly area, final moldings and detail pieces are put back on the vehicle and the vehicle’s system is checked. In this step, the vehicle is almost complete and ready for delivery.
During the Detail Process , the vehicle must be thoroughly cleaned in order to rid off all the dust that has accumulated during the repair process. The vehicle will then be road tested to ensure that everything is working properly before a final inspection assures the vehicle is restored to its pre-accident condition.
Delivery is the final step in the repair process. The bill is explained and the final paper work is completed when the customer arrives to pick up their vehicle. The customer drives away in the vehicle that has been restored to its previous condition before the accident.